Some people try to get what they want by becoming emotional, by embarrassing the other person, or by becoming a nuisance. We tend to become defensive when we encounter such behavior. The best approach to emotional, harassing, bothersome, or embarrassing behavior is to stay in control. don’t respond by becoming emotional yourself—the negotiation will simply degrade into an argument. People have learned to use emotional outbursts because it has worked for them in the past. Be skeptical; don’t give in quickly; there are a lot of good actors around.