FAQs/Glossary

Expressive Communication Style

Cultures with an expressive communication style regard emotion as a natural part of the communication process. A total lack of emotion in their counterparts may feel to them like a lack of sincerity and trust. Examples of such cultures include Mediterranean, Arab, and in some situations Russian and Latin America.

By |2022-12-09T16:21:45-05:00December 30, 2020|

Crazy Approach

A negotiator may act crazy or irrationally and make a big scene. Sometimes the other side will give in to their demands simply to get the crazy person to stop doing what they are doing.

By |2020-12-30T16:32:25-05:00December 30, 2020|

Crunch

A response to an offer that does not come in the form of a counter offer. It is designed to encourage the other party to move off its current position, to make concessions, and ultimately generate creative solutions. You should challenge all Crunches with an equally assertive or greater Counter-Crunch.

By |2020-12-30T16:32:25-05:00December 30, 2020|

Creative Concession

Ideas, suggestions and offers that satisfy the interests of both parties to a negotiation. Any concession that has a relatively low cost to one side but a relatively high value to the other side. Creative concessions help you achieve a higher level of interest-based or value-based bargaining through knowledge of the other party's business, [...]

By |2024-05-25T21:23:15-04:00December 30, 2020|

Cultural Bias

Each participant in a negotiation is pre-conditioned by their respective culture. Willingness to take risk varies widely by culture. Where one culture may find it perfectly acceptable to ask for much more than they need (i.e. leave a lot of room to negotiate) another culture reacts to this approach negatively (i.e. they are lying [...]

By |2022-12-09T16:20:12-05:00December 30, 2020|

Deadlines

Uses "Time" as an element to put pressure on the other side. Often as a negotiation moves closer to a "Deadline," concessions and the magnitude of concessions increase. Participants start making riskier, unstudied decisions. Some Deadlines are caused by circumstances (e.g. the last pickup for mail is 4PM, the latest we can wait to start [...]

By |2020-12-30T16:32:25-05:00December 30, 2020|

Debt Negotiation

A negotiation process where the debtor negotiates the amount, timing and any other terms of a loan such as arrears, liability, or balance owed to the creditor(s).

By |2020-12-30T16:32:25-05:00December 30, 2020|

Decoys

Asserting things that are not true or taking positions or making an offer that is ultimately withdrawn after they have impacted the other side's position. Used like the "Bluff" to test the other party. It works when you agree to forget about some of your real interests in exchange for the other party forgetting about [...]

By |2020-12-30T16:32:25-05:00December 30, 2020|
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