FAQs/Glossary

Crunch

A response to an offer that does not come in the form of a counter offer. It is designed to encourage the other party to move off its current position, to make concessions, and ultimately generate creative solutions. You should challenge all Crunches with an equally assertive or greater Counter-Crunch.

By |2020-12-30T16:32:25-05:00December 30, 2020|

Creative Concession

Ideas, suggestions and offers that satisfy the interests of both parties to a negotiation. Any concession that has a relatively low cost to one side but a relatively high value to the other side. Creative concessions help you achieve a higher level of interest-based or value-based bargaining through knowledge of the other party's business, [...]

By |2024-05-25T21:23:15-04:00December 30, 2020|

Cultural Bias

Each participant in a negotiation is pre-conditioned by their respective culture. Willingness to take risk varies widely by culture. Where one culture may find it perfectly acceptable to ask for much more than they need (i.e. leave a lot of room to negotiate) another culture reacts to this approach negatively (i.e. they are lying [...]

By |2022-12-09T16:20:12-05:00December 30, 2020|

Deadlines

Uses "Time" as an element to put pressure on the other side. Often as a negotiation moves closer to a "Deadline," concessions and the magnitude of concessions increase. Participants start making riskier, unstudied decisions. Some Deadlines are caused by circumstances (e.g. the last pickup for mail is 4PM, the latest we can wait to start [...]

By |2020-12-30T16:32:25-05:00December 30, 2020|

Debt Negotiation

A negotiation process where the debtor negotiates the amount, timing and any other terms of a loan such as arrears, liability, or balance owed to the creditor(s).

By |2020-12-30T16:32:25-05:00December 30, 2020|

Decoys

Asserting things that are not true or taking positions or making an offer that is ultimately withdrawn after they have impacted the other side's position. Used like the "Bluff" to test the other party. It works when you agree to forget about some of your real interests in exchange for the other party forgetting about [...]

By |2020-12-30T16:32:25-05:00December 30, 2020|

Default Tactic

You are provided something you did not agree to (i.e. extra service, extra materials) along with correspondence that makes the assumption that you agree to accept these extras. This places the burden on you to formally reject these "extras." If you fail to take action and accept them, your inaction indicates tacit agreement to the [...]

By |2020-12-30T16:32:25-05:00December 30, 2020|

Deliberate Mistakes

This tactic plays upon your ethics, or lack thereof. You may be baited with an agreement that is clearly to your advantage, but contrary to your discussions. The danger lies in you quickly signing the agreement before the other party realizes their error or omission. Later, after performance of the agreement has begun, and you [...]

By |2020-12-30T16:32:25-05:00December 30, 2020|
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